Delta Won't Charge Customers Extra to Book Flights Offline Anymore
Airlines are notorious for their
In a press release, the company announced they'll no longer charge customers for booking offline:
Delta Air Lines will no longer charge a fee for customers who purchase their tickets over the phone through Reservation Sales or in person at airports and other ticket office locations*.
"It is much simpler for our customers to not have to worry if they will pay a fee for ticketing with Delta," said Glen Hauenstein, Delta's incoming President.
Delta previously charged a fee of $25 per ticket when purchased over the phone through Reservation Sales and $35 per ticket when purchased at airports and other ticket office locations.
It's a surprising move, considering airlines make a killing on fees like this . As Fortune points out, however, that Delta recently reported a $1 billion net income for the first quarter of 2016. So they'll probably be okay.
In the meantime, here's hoping other airlines will follow suit and give customers a break on similar fees . Check out the full press release at the link below.
Delta cuts ticketing fee, saves money for customers | Delta News Hub via Fortune
Photo by Bulent KAVAKKORU .