Why You Should Take Your Airline Complaints to the Department of Transportation
Let's say your airline does something to piss you off (shocking hypothetical, I know). If you're like most people, you probably complain directly to the airline. Experts say you should also file a complaint with the Department of Transportation (DOT), though.
Airline Quality Rating
ranks airline performance in the U.S. based on data filed with the DOT. For 2016, Alaska
No huge surprises there, but one of the report's authors Brent Bowen, told NPR :
Only complaints lodged with the DOT are included in surveys like the Airline Quality Rating. So if you call Spirit or Frontier to complain about a litany of fees or a canceled flight, only the airline hears about it. Complaining to the DOT, meanwhile, can potentially lead to bigger changes .
According to the DOT, all complaints are recorded in their monitoring system and presented to carriers in their monthly Air
In other words, if you actually want your complaint to make a difference in the long-term, you may want to submit your experience to the DOT. You can submit a complaint about service
using their online form
. If you have a complaint about
The DOT has specific procedures depending on the complaint. Check them out at the link below.
File a Consumer Complaint | Transportation.gov